Veritas Technologies

Business Operations Analyst

Job Location:  Pune
Job Description:  SkillSet: reporting, " data services", " customer support", "business operations", " fortune 500".

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500 data sources, 150 storage targets, 50 clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Veritas Customer Success is responsible for ensuring that Veritas customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

Veritas Technologies is looking for an experienced Business Operations Analyst to join us in Pune, India. In this role, that will promote efficiency and create an environment for delivering successful improvements across all aspects of our business. You ll need to have specialized expertise in process management, organizational effectiveness, and change management (to some extent) and excellent communication skills. As a Business Operations Analyst, you will analyze existing operational processes that support the Technical Support Case Life Cycle and support the implementation of a continuous improvement framework to ensure that our processes support our CRM and provide better customer experience both internal and external.

Primary Job Responsibilities:

Gather business requirements for project, process improvement and automation efforts by engaging with different stakeholders and other business teams

Create Process Documentation and Work/Process Flows

Review information and trends to ensure that output of the processes are achieving the desired results

Identify issues and risks

Bring inconsistences and problems to the attention of management

Participate in the problem resolution

Extract Reports and provide high-level analysis of data for review

Collaborate with system change implementation leads to ensure the correct mapping and impact of business processes to business systems

Measure performance for key operational processes

Requirements and Qualification:

Previous working experience in a Business Process/Operational Management or improvement role minimum 2 years

Experience with the application of BPMN methodologies

Bachelor s degree in an Engineering or Business field

Ability to deconstruct processes, policies, to identify areas of opportunity leading the development and implementation of new processes and policies

Ability to guide projects efficiently in a cross-functional environment by establishing respect and confidence in the business communities

Experience working in a dynamic and fast-moving environment

Outstanding communication and presentation skills

Critical Thinker, Creative Problem Solver

  • Good Analytical Skills
  • Should be flexible to work in shifts and adjust the work hours for any given instance/s as per business requirement.

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!

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Functional Area:  Statistics / Analytics
Experience:  2 - 4 years
Qualification:  ("Graduation in any field")
Salary:  4.0 Lakh to 6 Lakh INR
 
Veritas Technologies
Job Ad publication date: 21 Apr 2021  

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