Votiko Solutions PVT. LTD.

Customer Care Executive – (Must Be Fluency in English) Job at Surat

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.

Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.

We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
CSE
Job Location:  Surat
Job Description:  Job Description:

• Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Follow up customer calls made wherever is necessary
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
Education and Experience:-

• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially ENGLISH.
Added advantage:-

• Knowledge or some experience in a call center or customer service environment
• Good data entry skills
Key Competencies and Skills:-

• Strong problem-solving abilities on technical
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Attention to detail
• Teamwork
• High level of professionalism
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Call: +91 8511539085
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Customer Care Executive/Customer Service Exec
Candidate Requirement
• Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Follow up customer calls made wherever is necessary
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated..
Experience:  1 - 2 years
Qualification:  10+2 in Education with 12th
Compensation Details 
Salary:  1.00 Lakh to 2.00 inr
 
Votiko Solutions PVT. LTD.
KAJAL Patel Patel
405-406,Land mark plaza,Sayaji library Road,Navsari-396445,
Navsari, Gujarat
India 396445

Phone: 8511539085, 8511539085
Fax: 8511539085 Website: http://www.votiko.com
Job Ad publication date: 21 Oct 2020