Votiko Solutions PVT. LTD.

CSR (full Time, Flexible With Evenings and Weekends) @ SURAT

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.

Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.

We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
Customer Support Executive
Job Location:  Surat, Navsari, Valsad, Vapi, Ankleshwar, Bharuch
Job Description:  Logging of all incoming customer queries, from all sources ie. E-mail/ telephone etc.
Answering all telephone calls to meet given targets
Building stakeholder relationships with the Commercial Team and addressing any issues they escalate to resolution
When required, providing weekly service level reports to the business and customers
Actively participate in various projects within the department when required
Work closely with team members to be effective in helping to reduce complaints
Provide cover during periods of managed absence
Liaise and support offshore team
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Call Center Agent
Candidate Requirement
Experience in a Customer Service background is essential
Passionate about helping customers
Fluent in written and spoken English – with excellent verbal and written communication skills
Experience problem solving and managing complaints to resolution
Letter writing skills
Roles & Responsibilities:
• CSA is required to take inbound calls related to customer requests, queries and complaints .
• Clarity in speech with neutral accent.
• Should have problem solving attitude.
• Positive attitude and commitment to grow with the organization.
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Call: +91 8511539085.
Qualification:  Any Graduate, Any Post Graduate, Any Post Graduate Diploma, Any Diploma
Compensation Details 
Salary:  1.90 Lakh to 3.50 inr
 
Votiko Solutions PVT. LTD.
Rushita Patel Patel
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002,
Surat, Gujarat
India 396445

Phone: 8511539085
Fax: 8511539085 Website: http://www.votiko.com
Job Ad publication date: 23 Sep 2019  

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