Wipro Limited

Associate General Manager

Job Location:  Chennai, Mumbai City, Hyderabad, Bangalore, Delhi
Job Description:  SkillSet: " typing speed", " service delivery", " photographic memory", " data privacy", "code of conduct".

The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues opportunities for improvement. This role may be leveraged across multiple client teams.

Responsibilities

Acquire process knowledge from SME (Internal/Client) be process certified.

Participate and successfully complete role related training programs.

Responsible for appropriately managing assigned tasks

Responsible for processing transactions of low complexity.

Ensure consistent productivity accuracy as per team requirements.

Ensure timely and accurate service delivery as per client SLA s and adherence to client contractual commitments

Provide prompt responses to queries from Internal or External stakeholders

Follow Data Privacy and Code of Conduct standards

Ensure compliance to Time Recording guidelines

Adherence to floor policies, team schedule and leave plans.

Competencies

Passion for results:

  • Be committed to perform the job to the highest possible standard

Client Centricity:

Ask questions and show keenness to understand client perspective

Meet timelines with minimal or no escalation

Demonstrate responsiveness to client needs and requests

Effective Communication:

Listen intently and ask questions to clarify understanding

Understand given data and structure further communication based on the understanding

Collaborative Working:

Work well with colleagues from different parts of the organization.

Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.

Problem Solving Decision Making:

Seek and analyze data and information pertaining to the issue at hand

Display a sense of urgency in accomplishing goals and takes actions to ensure results.

Learning Agility:

Demonstrate eagerness to learn on the job

Apply learned concepts and skills on the job with guidance

Seek necessary help to deliver results in new and ambiguous situations

Execution Excellence:

Clearly understand work expectations prioritize critical activities

Education Skills

Bachelor s Degree (preferably Commerce/Accounting)

Work experience of 0-24 months

Good written verbal (English) communication skills

Working knowledge of computer applications including Excel Word

Typing Speed of minimum 25 WPM 90% Accuracy

Work Conditions

Flexibility to work 24*7 shift timings

Occasional extended work hours to meet business needs

Mobility across client teams

Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training

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Functional Area:  IT Operations / EDP / MIS
Experience:  0 - 3 years
Qualification:  ("Other in any field")
Salary:  1.5 Lakh to 3.0 Lakh INR
 
Wipro Limited
Job Ad publication date: 15 Jan 2021