Wroots Global Private Limited

Voice Support Engineer-Hyderabad

Job Location:  Bangalore
Job Description:  SkillSet: "voice process", "ar calling medical billing", "voice support", "ar caller", "ar calling".

Customer Support Executive Responsibilities:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

  • A bachelors degree in administration or a related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.
Functional Area:  Customer Care Executive (Call Centre)
Experience:  0 - 4 years
Qualification: 
Salary:  2.0 Lakh to 3.5 Lakh INR
 
Wroots Global Private Limited
Job Ad publication date: 24 Jun 2022