salesforce.

Proactive Monitoring Engineer

Job Location:  Hyderabad
Job Description:  SkillSet: linux, " asset management", " active directory", " technical support", " proactive monitoring".

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Group Job Details

The Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.

This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce s suite of products by becoming a Salesforce cloud application and platform expert.

The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently.

As a Proactive Monitoring Engineer, you ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.

RESPONSIBILITIES:

  • Provide expert-level technical support to high touch clients

  • Track and maintain all client communications and case documentation in Salesforce

  • Define follow-through and action plans to case resolution

  • Manage client support cases on a daily basis

  • Manage escalations and expectations for both the client and Internal personnel

  • Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities

May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

MINIMUM QUALIFICATIONS:

  • 3-5 years of prior experience in Salesforce.com Development role

  • Passion for delivering outstanding customer experience

  • Excellent written and verbal communication skills

  • Action oriented with strong organizational, analytical, and problem solving skills

  • Highly adaptable, fast learner, and resourceful

  • Ability to collaborate cross-functionally on a global scale

  • Strong technical aptitude in support of learning Salesforce application and solutions

  • Dependable, motivated, self-starter with the ability to work independently

  • Bachelor s degree or equivalent work experience

  • Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies

  • Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required

Proven experience or expertise in the following:

  • Database and relational data structures

  • Large scale, multi-tenant production environments

  • API Programming or Software Development

  • Software Design Lifecycle

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

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Functional Area:  General / Other Software
Experience:  3 - 5 years
Qualification:  ("Graduation in any field")
Salary:  5 Lakh to 9 Lakh INR
 
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Job Ad publication date: 06 Mar 2021