Program Manager I, Tech

Job Location:  Hyderabad
Job Description:  SkillSet: project management, agile, program management, management, delivery.

About the role

As a Program Manager,

Tech for Bugs Management in GSS, you will be responsible for building, implementing and optimizing global QA processes, support for different products and teams. You will work cross-functionally with Engineering, product, TPM , and community operations teams. This role is based in Hyderabad but you will be working with teams around the world.This role requires operational excellence, Technology fluency, and experience with managing global processes, leveraging vendor partners or third-party contractors/consultants.

What youll doFacilitate and drive high-impact initiatives to improve process quality and the customer experience Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs

Turn analyzed data into actionable deliverables for the product, support, and operational improvements

Identify patterns designs to implement tool and process opportunities for the support teams across projects Manage timelines, deadlines, feature sets, risks, change requests, releases, and track project budget and financial metrics

Focus on long term improvements by building, maintaining, and documenting best practices within the team and seek continuous improvement opportunities

Status reporting across senior management and cross-functional teams Establish best practices across similar workstreams such that they are reusable.What youll needUndergraduate degree in engineering, business or another technical field, MBA (preferred)

Able to adapt to ambiguous fast-changing environments and business needs Minimum of 4 years of experience managing cross-functional global projects, stakeholders and actionable insights Excellent written and verbal communication skills, and able to communicate effectively with both technical and non-technical individuals Demonstrated success in using data to make customer and product-focused decisions Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action

Experience with process design and optimization, program management, customer support strategies, and quality assurance Exposure to QA and the bug management lifecycle will be a great addition Willing to explore and learn new technologies, hybrid processesBonus Skills

Ability to solve unstructured problems QA exposure in product-based organizations.

Functional Area:  Sales / BD
Experience:  2 - 6 years
Qualification:  ("Other in Other") OR ("10+2 or Below in any field")
Salary:  4.0 Lakh to 10 Lakh INR
Job Ad publication date: 17 Apr 2021