EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011 by primarily focusing on the growing Indian middle-class population’s travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provides us with a diversified customer base and a wide distribution network.

We have been providing customers with the option of no-convenience fee, such that customers are not required to pay any service fee in instances where there are no alternate discount or promotion coupon being availed. In our pricing model, we have endeavored to avoid hidden costs, which result in increasing the final price payable by the customer.

We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer-centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years.

We have a dedicated in-house technology team focused on developing secure, advanced, and scalable technology infrastructure and software. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.

We offer a comprehensive range of travel-related products and services catering to the needs of passengers traveling domestically, as well as traveling to and from international destinations. We provide the customers with various tools and information that they need to research, plan, book, and purchase travel products and services in India as well as outside India. We offer our products and services online through our websites and mobile applications and use data and analytics to personalize the customer experience on our websites and mobile applications, based on past searches and purchasing history, which we believe increases engagement and likelihood of purchase.

We believe that we have been able to develop relationships across our portfolio of suppliers for airlines, hotels, holiday packages, buses, and taxis. We have dedicated teams managing our existing relationships and enhancing and developing new relationships with airlines and hotel chains. Our supplier relationship teams negotiate agreements with suppliers for access to travel inventory and also monitor supplier-sponsored promotions.

HR Manager

Roles and Responsibilities

  • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
  • Regular interaction with the management for understanding the requirement and business needs.
  • Handle overall recruitment and selection process through internal or external sources as per hiring guidelines
  • Conducting interviews for technical and non-technical positions.
  • Sourcing right candidates as per department requirements using different sources such as Head -Hunting, LinkedIn, Company mapping, referencing, Searching Job portals, etc.
  • Align with business to implement talent engagement and development initiatives.
  • To complete HR formalities like Letter of Intent (L.O.I), Appointment letter, Confirmation letter, Promotion letter, Increment letter, relieving letter, Exit Interviews.
  • On-boarding of new employees, their Joining formalities including maintaining of the Personnel file, bank account opening and statutory requirements.
  • Responsible for taking induction programs for new joiners and making them well versed with the organization's policy and procedures.
  • Documenting HR processes via H.R.M.S software.
  • Attendance, Payroll & Salary Administration.
  • Monitor grievances and implement disciplinary policies and procedures.
  • Implement innovative solutions for engaging and motivating the employees.
  • Bridge management and employee relations by addressing demands, grievances, other issues by analyzing data collected through Employee Satisfaction Surveys
  • Nurture a positive working environment.
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital.
  • Oversee and manage a performance appraisal system that drives high performance.
  • Maintaining the M.I.S for change of employment status, employment criteria, new joiners, confirmations, transfers, promotions, resignations.
  • Handling Employee Database (Both in Soft Form and Files Management).
  • Completing the Exit-Interviews formalities and Full and Final settlements.

Desired Candidate Profile

  • Previous working experience of a minimum of 3 years as a HR Manager.
  • Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner.
  • Must be able to communicate clearly, both written and orally, as to communicate with employees.
  • Candidate should have an experience of handling a team.
  • Strong understanding of MS Office and should be able to Prepare presentations and Reports regarding HR Activities.
  • Must possess strong interpersonal skills.
  • Candidate should have good presentation skills.
  • Good experience in hiring candidates through various channels.
  • Must be able to prioritize and plan work activities as to use time efficiently.
  • Must be organized, accurate, thorough, and able to monitor work for quality.
  • Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback.
  • Should have knowledge on Labour laws, Payroll, T.D.S, PF, E.S.I & PT.

Industry: Internet / ISP / Portals

Functional Area: Human Resources

Experience: 3 + years

Location: New Delhi (Delhi, India), NCR

Easy Trip Planners Ltd.
Plot No 223, Patparganj Industrial Area,
NEW DELHI, Delhi, India

Website: www.easemytrip.com
Job Ad publication date: 16 Sep 2020