Search Jobs
  
Staff Customer Success Engineer
TERRA TECHNOLOGY

Staff Customer Success Engineer

Staff Customer Success Engineer
Job Location:  Hyderabad
Job Description:  SkillSet: peak, csm, oracle, xml, cloud.
The Customer Success Engineer will be responsible for delivering highquality Level 3 support to E2open's Supply Chain applications to meet our global customers'Service Level Agreements and operational requirements. The successful candidate will beadaptable, detail-oriented, organized, have excellent analytical and problem solving skills,and be able to independently work with various internal teams to troubleshoot and resolvecomplex problems.Additionally the applicant should have a pro-active mindset, continually trying to determine preventative measures, excellent knowledge of the customers solutions.There may be the requirement for shift work to cover different timezones and applicants must be flexible in this regard.Responsibilities: Level 3 application support to all customer solutions This includes on-call support for Outages, Sev 1 and Sev 2 incidents. Manage production deployment builds and patches as part of the controlled release processes Manage day-to-day incident and problem resolution. Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment. Actively identify incidents and manage the incident resolution process to provide service recovery. Plan and manage business solutions transition to Customer Success organization. Plan and deploy E2open standard solutions to the Company s hosting infrastructure. Plan and perform application maintenance and patch deployment, following standards and best practices. Provide on-call support as part of a global team. Understand customer solutions and Supply Chain in general. Be Proactive in approach to determine preventative measures and early warning mechanisms to reduce customer issues/escalations Be customer facing manage weekly ticket/issue reviews directly with customers Participate in Monthly Health check review and prepare content as required Back-up CSM during peak times and holidays Customer on site presence may be required from time to time Identify Revenue Opportunities Requirements: Product, Industry and Customer Solution experts. Experienced and dedicated engineers assigned to solutions for production issue analysis and resolution Bachelor Degree in Computer Science/Information Technology or equivalent. Hands-on experience in Linux, PL/SQL and other programming languages would be an added advantage. Understanding of development methodologies, version control and configuration management. Knowledge and experience with database technologies such as Oracle, SQL and JDBC. Understanding of HTML, XML and server-side technologies. A fundamental understanding of IT service management and the ITIL business process. Experience at a global software or consulting firm is an asset. Experience in Supply Chain/Manufacturing environment preferred. Logical approach and excellent problem solving skills. Attention to detail and ability to troubleshoot and provide feedback and solutions. Excellent interpersonal and communication skills. Must be able to work well both in a team environment and independently under minimal supervision. Ability and willingness to learn new technologies, and on own initiative Ability and willingness to understand functional processes Creation and maintenance of Knowledge Base Articles Production Support Level 3 application support to all customer solutions This includes on-call support for Outages, Sev 1 and Sev 2 incidents. Product, Industry and Customer Solution experts. Experienced and dedicated engineers assigned to solutions for production issue analysis and resolution. Manage production deployment builds and patches as part of the controlled release processes Drives regular CSR reviews daily/weekly/bi-weekly as required. Qualifications Skills You are using an unsupported browser. To use this site, please use a supported browser.,
Functional Area:  General / Other Software
Experience:  2 - 5 years
Qualification:  ("B.Tech/B.E in any field")
Salary:  4.0 Lakh to 9 Lakh INR
 
TERRA TECHNOLOGY
Comments and Ratings
No comments yet!
Job Ad publication date: 20 Nov 2020  
Disclaimer: Job Advertisements on CareerAge.com are sourced from various employers and media. CareerAge.com makes no warranties about the Advertiser's authenticity, accuracy, reliability, completeness, or timeliness of the material, services, software, text, graphics and links. The Job Advertisements do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The individual would have to conduct his/her own background checks on the bonafide nature of the Advertisers as well as the Job Advertisements, and must exercise utmost caution before getting into any kind of monetary transactions/agreements with the Advertisers. CareerAge.com shall not be liable in the event of any monetary/financial loss or any other loss incurred/suffered by the individual on account of his/her own decision in this regard.
Related Jobs
ROMANIA: Wanted BENDING MACHINE OPERATOR for AUTOMOBILE Factory
ReliJobs ROMANIA: Wanted BENDING MACHINE OPERATOR for AUTOMOBILE Factory Overseas Jobs &...
JAPAN Wanted : DIESEL MECHANIC/ TINKER/PAINTER
ReliJobs JAPAN Wanted : DIESEL MECHANIC/ TINKER/PAINTER Overseas Jobs & Internship arrangement...
LITHUANIA Wanted : WELDER,METAL CONSTRUCTOR,MASON, CONCRETE WORKERS
ReliJobs LITHUANIA Wanted : WELDER,METAL CONSTRUCTOR,MASON, CONCRETE WORKERS Overseas Jobs &...
ROMANIA: Wanted WELDER -ROBOTIC AUTO for AUTOMOBILE Factory
ReliJobs ROMANIA: Wanted WELDER -ROBOTIC AUTO for AUTOMOBILE Factory Overseas Jobs & Internship...
CYPRUS Wanted: HEAD/ASSISTANT CHEF
ReliJobs CYPRUS Wanted: HEAD/ASSISTANT CHEF Overseas Jobs & Internship arrangement of all...
ROMANIA : Wanted Female BEAUTICIAN & SPA Therapist for Work Permit
ReliJobs ROMANIA : Wanted Female BEAUTICIAN & SPA Therapist for Work Permit Overseas Jobs &...
ROMANIA : Wanted Female BEAUTICIAN & SPA Therapist for Work Permit
ReliJobs ROMANIA : Wanted Female BEAUTICIAN & SPA Therapist for Work Permit Overseas Jobs &...
ROMANIA : Wanted FEMALE NURSE for Elderly Care Home Urgently
ReliJobs ROMANIA : Wanted FEMALE NURSE for Elderly Care Home Urgently Overseas Jobs & Internship...
ROMANIA Wanted : HOSPITALITY POSITIONS (cook/helper/cleaner)
ReliJobs ROMANIA Wanted : HOSPITALITY POSITIONS (cook/helper/cleaner) Overseas Jobs & Internship...
ROMANIA: Wanted for MIG WELDER For. AUTOMOBILE Factory
ReliJobs ROMANIA: Wanted for MIG WELDER For. AUTOMOBILE Factory Overseas Jobs & Internship...
Job Ad Statistics
Publication Date: 20 Nov 2020
Average Rating:

Career Focus
Tag Cloud Identifying this Job
Related Jobs
Software Developer
Magnet Brains Software Technology Private Limited Software Developer Software Developer Job...
Content Writer
Magnet Brains Software Technology Private Limited Content Writer Content Writer Job Location:...
Digital Marketer
Magnet Brains Software Technology Private Limited Digital Marketer Digital Marketer Job...
Sr. Data Analysts
EGO FLOORING PVT. LTD. Sr. Data Analysts Sr. Data Analysts Job Location: Chennai, Mumbai City,...
AI Developer/ Data Scientist
OPEXAI BUSINESS CONSULTING LLP AI Developer/ Data Scientist AI Developer/ Data Scientist Job...
Electrical Faculty
Prinston Smart Engineers Electrical Faculty Electrical Faculty Job Location: Chennai, Mumbai...
Associate - Support and On-boarding
Vaave Associate - Support and On-boarding Associate - Support and On-boarding Job Location:...
Performance Engineer New Relic
Frontend Arts Performance Engineer New Relic Performance Engineer New Relic Job Location:...
Sales Manager-Tractor Finance
HDFC Bank Ltd. Sales Manager-Tractor Finance Sales Manager-Tractor Finance Job Location:...
RH-Corporate and Institutional
HDFC Bank Ltd. RH-Corporate and Institutional RH-Corporate and Institutional Job Location: Noida...