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Customer Care Executive/ International/ Experienced/ Voice/ Surat
Votiko Solutions PVT. LTD.

Customer Care Executive/ International/ Experienced/ Voice/ Surat

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.

Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.

We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
Customer Support Executive
Job Location:  Surat
Job Description:  The Job Role and Responsibilities
The primary responsibilities of a Customer Service Executive would be:
•Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
•Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
•Follow up to ensure that appropriate actions were taken on customers’ requests.
•Refer unresolved customer grievances or special requests to designated departments for further investigation.
•Serves customers by providing product and service information and resolving product and service problems.
•Attracts potential customers by answering product and service questions and suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Competencies and Skills Required
ITe’S companies look for candidates who have good communications skills, interpersonal skills and can handle stress well.. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:
1Good communications skills
2Ability to listen and active problem solving skills
3Good interpersonal skills
4Ability to handle pressure
Benefits
•Incentives on target Achievement
•5 Working Days (Sat-Sun Off)
•Salary: ₹13,000 to - ₹35,000.00 /month
If the above requirements suit your interest, please call us on +91 8511539085
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Customer Care Executive/Customer Service Exec
Candidate Requirement
skills and competencies that employers look for in a candidate are:
1Good communications skills
2Ability to listen and active problem solving skills
3Good interpersonal skills
4Ability to handle pressure.
Experience:  0 - 2 years
Qualification:  Graduate in Commerce, Graduate in Science, Post Graduate in Science, Post Graduate in Commerce
Compensation Details 
Salary:  1.55 Lakh to 4.20 inr
 
Votiko Solutions PVT. LTD.
Vaishali Kataria
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002,
Surat, Gujarat
India 395007

Phone: 8511539085, 8511539085
Fax: 8511539085 Website: http://www.votiko.com
Comments and Ratings
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Job Ad publication date: 16 Feb 2021  
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