Genpact India Pvt. Ltd.

Process associate- Collection

Job Location:  Hyderabad
Job Description:  SkillSet: customer relations, insurance, quality, sales, sap.
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of Process Associate, Customer Service-Collections

Responsibilities
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
Inbound outbound calling
Provide payment plans basis customer requirement

Qualifications we seek in you

Minimum qualifications
Graduate (in any stream)
Excellent Communication Skills (verbal and written)

Preferred qualifications
Good customer handling skills
High Energy level
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Functional Area:  General / Other Software
Experience:  1 - 5 years
Qualification:  ("Other in Other")
Salary:  2.0 Lakh to 4.5 Lakh INR
 
Genpact India Pvt. Ltd.
Job Ad publication date: 02 Mar 2021  

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