Genpact India Pvt. Ltd.

Manager - MIS Reporting

Job Location:  Jaipur
Job Description:  SkillSet: contact center operations, power bi, contact center, customer focus, performance metrics.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of Manager, MIS Reporting

You re responsible to operate a MIS and Reporting team which will support the data and information requirements of Operations across multiple site and geographies. You need to manage reporting/ MIS resources who will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available.

Own end-to-end reporting and MIS delivery for multiple projects. Be responsible for ensuring the timeliness and accuracy of the all reports
Lead meeting and develop agenda for Ops and Support functions to review performance and efficiency.
Provide transparency and instructions to your team on the expectation for each report and dashboard. Build duplications for effective delivery
Develop a strategy for transforming manual reports and automated them using SQL DB and Power BI solutions. Lead the way in implementing new technologies in operations.
Follow a structured road map to develop the team and get them ready to scale up as the new automated reporting process are set up and executed
Link process metrics, performance metrics and set up benchmarks for comparable projects and processes
Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval. Also develop reports and tools to give daily and weekly visibility to Sr. Management on run rate.

Qualifications we seek in you

Minimum qualifications
Graduate (any stream)
Good command on SQL, Power BI, Access DB, Excel
Good Communication Skills
Specialist in Reporting and Analytics with meaningful experience in Reporting/ Analytics role
Should have exposure as MIS for contact center Operations resources

Preferred qualifications
Prior experience in SQL, Basic VBA and Power BI environment
Relevant experience in contact center WFM Reporting

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Functional Area:  General / Other Software,Sales / BD
Experience:  2 - 5 years
Qualification:  ("Other in Other")
Salary:  1.5 Lakh to 3.5 Lakh INR
Genpact India Pvt. Ltd.
Job Ad publication date: 02 Mar 2021  

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